Museum Car Park
From Tuesday 27 June 2023 the car park next to the museum will be opened up for all visitors to use. This will allow visitors to have easier access to the museum, shop, vendors and eastern side of the park
Read on for more information and FAQs
What hours/ charges will be in the museum car park
|What you need to do
What car park option is best for you?
|Up to 5 minutes
|You do not need to register on the App or the machine
|For drop off/pick ups where you are not planning on parking
|Up to 30 minutes
|You will need to register for your free 30 minutes on the App or the machine
For quick visits when your car will need to be parked.
If you have stayed just for the 30 minutes of free parking you will be unable to register for another free half hour in the car park for 2 hours. The 2 hours starts from when you leave the park.
|30 minutes - 1 hour
|You will need to pay via the App or the machine
|For a short visit where you want to park and explore more of Gunnersbury
|Longer than an hour
|£1 per hour
|You will need to pay via the App or the machine
|For a more leisurely visit to Gunnersbury
Customers will be able to pay via credit cards on their phone or via the RingGo App - click here to download. If using the App we advise visitors to untick for the parking confirmed/expiry reminder (accessed via your Account - Notifications) as not doing this will result in a charge of 10p per notification.
The first 30 minutes of parking are free. If you wish to park at Gunnersbury for 30 minutes or under you will need to register for a valid ticket to qualify for your free parking. You can register via the App or by the phone. We ask visitors to register for your free 30 minutes of parking promptly on arrival to the park to avoid accidental fines.
Blue badge holders will continue to be able to park in the museum car park and in the main car park for no charge. There are designated spaces in both car parks and blue badge holders can also use any other space. You need to register your badge number and vehicle number to receive free parking. Please call 0208 418 9445 if you have not already registered your number.
Why are you opening up the museum car park to all visitors?
By opening up the museum car park to all users we hope it will give visitors easier access to the museum, shop, vendors and eastern side of the park
How can I pay to park in the museum car park?
You can pay either by using the RingGo App or by paying via credit card over the phone. If you wish to pay via the card machine you will have to park in the main car park.
I am a blue badge holder, where will I park?
Blue badge holders can continue to be able to park in the museum car park and in the main car park for no charge. There are designated parking spots in both car parks, and you can also park in other spaces. You need to register your badge number and vehicle number to receive free parking by calling 0208 418 9445.
When can we use the museum car park?
The car park will be open for visitors under the same hours as the main car park. We may occasionally have to close the car park to facilitate external hire/ filming. We will inform visitors of upcoming closures as soon as we are aware via the website and signage on site. All proceeds from hires go back into the upkeep and maintenance of Gunnersbury
What about the pedestrians who use the museum drive?
We are aware that pedestrians use the museum drive as well as vehicles. We have already marked out a safe route for pedestrians to use and have traffic calming measures in place including speed humps and 5mph signage.
Do the same charges apply as the main car park?
Parking will be charged at the same rates as the main car park and Blue badge holders will continue to be able to park for free.
How do I find the museum car park?
To reach the Museum Car Park, enter the park off Popes Lane through the large decorative gates and follow the driveway past the Museum
How many spaces are available in the museum car park
We have increased the number of spaces available to 19 spaces, plus two designated blue badge holder spaces.
How do I register for the first 30 minutes of free parking
If you wish to park at Gunnersbury for under 30 minutes you will need to register your car on the App or via the phone. You will need to do this promptly on arrival to Gunnersbury to avoid any accidental fines. If you do not register your car you will be liable for a fine.
If using the App we advise visitors to untick for the parking confirmed/expiry reminder (accessed via your Account - Notifications) as not doing this will result in a charge of 10p per notification.
If you plan on staying for longer than 30 minutes you will need to pay the car parking charges.
If you have only stayed for the 30 minutes of free parking you will be unable to register for another free half hour in the car park for 2 hours. The 2 hours will start from when you leave the car park.
What will the parking charges be spent on?
100% of net income from the car park will be spent on maintaining the park and the museum.
In May 2022 when we introduced car parking charges, we committed to a target of £80,000 from car parking fees to spend on essential park maintenance.
Following visitor feedback on the need for path repairs, particularly in the south of the park, we will be identifying and repairing £80,000 worth in 2023/24. The most up-to-date estimate to repair pathways (obtained Spring 2022) costed repairs at £180 per linear metre of pathway.
This will be phase one of a multi-phase project as we will need to secure significant levels of additional funding beyond this to complete the project.
Who is your car parking provider?
We have partnered with Gemini Parking Solutions who specialise in car parking management. They regularly patrol the car parks and also ensure that the mechanisms for paying for parking are in working order.
Doesn't the income you make from events cover your costs?
The income we received from our outdoor events and venue hire in 2022 covered 33% of our running cost. It is crucial that we utilise all income streams to continue keeping the park and museum well-maintained, safe and free to access all year round.
Do you offer a discount for borough residents?
All vehicles take up space in the car park and create wear and tear. Therefore we will not be differentiating between visitors.
All visitors can enjoy the first 30 minutes for free.
If I pay my council taxes why should I pay to park?
We operate the estate under a lease from Ealing and Hounslow councils. We receive a combined management fee of £655,000 a year from the councils which is on a decreasing scale, meaning we have to generate additional income from other streams to make up for this shortfall.
The car parking charges were approved by the CIC’s Board which includes representatives from Ealing and Hounslow councils.
What hours do car parking charges apply?
Car parking charges apply at all times, including bank holidays.
What systems are you using
The main car park and museum car park use an ANPR camera
Can you make it easier to get to Gunnersbury without using a car?
We are committed to operating as sustainably as possible and encourage visitors to use green transport options where possible.
There are several public transport stops in close proximity to the park, notably Acton Town Tube, Kew Bridge railway station and various bus stops for routes E3 and H91. We also provide bicycle racks for cyclists.
Why don't you accept cash in the car park?
Cash machines are more susceptible to vandalism and the cost of replacing them would take away from funds that could be put back in the maintenance of the park and the museum.
The museum, shop and donations are also cashless.
What are you doing to reduce parking on nearby roads?
We know that some visitors park on nearby streets, particularly during our events.
Prior to our events we strongly encourage visitors to use public transport and not to drive to Gunnersbury. On event days we have traffic management plans and marshalling in place which are under constant review. We work closely with the councils, the police and the event organisers to ensure a safe and well ordered environment.
What are the fines?
All vehicles that are not authorised or not parked in accordance with the site regulations for this site will be issued with a parking charge notice
If you park at Gunnersbury and contravene the indicated parking restrictions you are agreeing to pay a parking charge to the sum of £100 discounted to £60 if paid within 14 days.
If this parking charge remains unpaid vehicle keeper details may be requested from the DVLA and you will incur additional costs as a result of action taken against you.
Keeping your possesions safe
Please note that your car is parked at your own risk. The CIC will not accept any responsibility for loss or damage to your car or its contents.