Accessibility & Facilities

Our main visitor car park is 5 minutes’ walk from the museum and café along a flat, surfaced path. Designated disabled parking is next to the museum. To access the disabled parking area, please use the entrance on Pope’s Lane (about 150m from the junction with the A406) and follow the disabled parking signs.

The museum, visitor reception and shop are accessed by a short ramp. Inside, a self-operated lift serves all the galleries and is suitable for wheelchairs, including small motorised ones. Please let a member of the team know if you need any assistance. We have a manual wheelchair available to borrow and there is seating in each gallery.

There is a network of tarmac paths within the park at Gunnersbury. However, because the park is a natural environment, paths may be uneven in places. There is ramped access at both ends of the mansion terrace, which has a thin, compacted gravel surface. Seats are positioned along the paths, especially those surrounding the lawns in front of the mansions.

There are accessible toilets in the museum and café. There is also an accessible toilet in the park toilet block, which is located between the café and museum.

The café has level access. Our team will be happy to help with menu selections, including providing dietary and allergy advice. If you have specific queries about our menu please email us in advance: Benugo website.

The museum tells Gunnersbury’s stories through a mixture of objects, written information, film and audio. Films with spoken words are subtitled. Our gallery guides will be happy to talk about the exhibition and indicate objects that can be handled. There is a hearing loop (also known as an audio induction loop) in the museum reception area.

In the park, enjoy a feast for the senses! Visit the rose garden in the summer and breathe in the scent of over 100 roses filling the air. Nearby, in the Community Garden you’ll find aromatic herbs such as lavender, rosemary and thyme.