Accessibility & Facilities

Designated disabled parking for the park can be found in the visitor carpark and in the carpark next to the museum.

The museum, visitor reception and shop are accessed by a short ramp. Inside, a self-operated lift serves all the galleries and is suitable for wheelchairs, including small motorised ones. Please let a member of the team know if you need any assistance. We have a manual wheelchair available to borrow and there is seating in each gallery.

In the unlikely event of an emergency evacuation, any visitors using wheelchairs or who are mobility impaired will be assisted to safety by a member of staff or a volunteer. The lift will not be available for use in the event of a fire.

Please note we do not allow dogs into the museum, with the exception of Assistance Dogs. Unfortunately we do not allow Therapy animals into the museum.

There is a network of tarmac paths within the park at Gunnersbury. However, because the park is a natural environment, paths may be uneven in places. There is ramped access at both ends of the mansion terrace, which has a thin, compacted gravel surface. Seats are positioned along the paths, especially those surrounding the lawns in front of the mansions.

There is an accessible toilet in the museum. There is also an accessible toilet in the park toilet block, which is located near the museum.

The museum tells Gunnersbury’s stories through a mixture of objects, written information, film and audio. Films with spoken words are subtitled. Our gallery guides will be happy to talk about the exhibition and indicate objects that can be handled. There is a hearing loop (also known as an audio induction loop) in the museum reception area.

In the park, enjoy a feast for the senses! Visit the rose garden in the summer and breathe in the scent of over 100 roses filling the air. Listen to the buzz and hum of the insects enjoying our wild cornflower meadow.

The safety of our visitors is very important to us. If you are a victim of crime please call 999. There are first aiders on site at both the museum and the Sports Hub during office hours.

There is a defibrillator located on the outside toilets next to the museum, and two located in the Sports Hub.